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Torch for City Issues

Get Things Done with Modern 311

Does your city have 311? Chances are it does, but you have no idea what it is or what it does.

311 is a system dedicated to sending citizen information about local problems like potholes to municipalities through a website or call center, but it’s rarely used and hasn’t been updated in nearly 20 years.

Times have changed and so should 311.

With Torch, reporting a city 311 issue is as simple as taking a photo or video, typing a description and pressing send. Our advanced technology uses modern communication like text, videos, photos and location to streamline the process and create a complete audit trail of the problem for city officials.

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Submit Your City 311 Tips

Send anonymous tips about city issues to your local municipality with just one app for: animal control, street maintenance, water issues, trash, parking issues, hazardous material, power issues, gas leaks and more.

After you click submit, your 311 city tip is routed to your local officials. Torch’s two-way communication allows them to reply to your tip when they need a little more information.

Make your community better with Torch.

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Get Your City’s Urgent Notifications

Stay alert of hazards and important alerts in your area with the same two-way communication you use to send anonymous tips. City officials and agencies can use the Torch app to keep you aware of location-based hazards including:

  • Severe weather
  • Road closures
  • Downed power lines
  • Utility outages
  • Hazardous material
  • Accidents
  • Evacuations
  • Urgent local updates


Download The Torch App

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